Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 66 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 66 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Analyst salaries and benefits at Firstsource Solutions .

How happy are Analyst professionals working at Firstsource Solutions?

92% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 55% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Analyst reviews

4.3

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Ratings by category

4.6

Senior management

4.6

Career opportunities

4.5

Culture & values

4.5

Diversity & inclusion

4.4

Work/Life balance

4.3

Compensation and benefits

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

66 reviews

5.0

May 7, 2026

Supportive management with no noted downsides

Analyst

Recommend

CEO approval

Business Outlook

Pros

Management supportive and getting the advise or coaching when ever it's required

Cons

I don't have anything all good

Firstsource Solutions Response

Thank you for sharing your positive experience and feedback. We’re glad to hear that you have found the management team supportive and that you receive guidance and coaching whenever required. A supportive environment and continuous mentoring play an important role in employee growth and development.

5.0

Mar 25, 2026

Professional and reliable Organization

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good Work Environment . Work life balance. Timely Salary and Benefits.

Cons

No Negative from my end

3.0

Mar 3, 2026

good

Analyst

Recommend

CEO approval

Business Outlook

Pros

timely salaries and minimal work

Cons

No proper leave or wfh setup

Firstsource Solutions Response

2mo

Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the timely salary payments and the manageable work environment. We strive to ensure a stable and supportive workplace for our employees. Our leave policy is in place and applicable to all employees, while work-from-home options may vary based on business requirements and role responsibilities.

Viewing 4 - 6 of 66 Reviews

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Bilingual Collections Agent (Experience Needed)

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Supportive management with no noted downsides

Professional and reliable Organization

good

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