Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 66 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 66 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Analyst salaries and benefits at Firstsource Solutions .

How happy are Analyst professionals working at Firstsource Solutions?

92% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 55% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Analyst reviews

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4.3

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

92% approve of CEO

91% positive business outlook

Ratings by category

4.6

Senior management

4.6

Career opportunities

4.5

Culture & values

4.5

Diversity & inclusion

4.4

Work/Life balance

4.3

Compensation and benefits

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

66 reviews

4.0

Dec 11, 2025

A company that rewards performance and encourages employee involvement

Analyst

Recommend

CEO approval

Business Outlook

Pros

Firstsource has provided me with excellent management support that motivates me to perform at my best, my performance has been consistently recognized, which encourages me to keep growing in my role, the leadership team is approachable and always ready to guide us through challenges. I am proud to be a volunteer for Fun activities, helping create a lively and engaging workplace culture. Overall, Firstsource offers a supportive environment where both professional growth and employee well‑being are valued.

Cons

N/A N/A N/AN/A N/A N/A

5.0

Nov 26, 2025

Its very good opportunity to work here

Analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Opportunity for career development

Cons

One of the best company to develop career. Its good platform to gather the skills.

Firstsource Solutions Response

4mo

Thank you for your feedback and for recognizing the organization as a great platform for career growth and skill development. We’re delighted to know that you’ve found the environment supportive and filled with opportunities to advance your career. It’s rewarding to hear that your experience here has contributed positively to both your personal and professional growth that’s exactly the kind of impact we strive to create for every employee.

5.0

Nov 26, 2025

It's very good opportunity to work here.

Analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Opportunity for career development.

Cons

One of the best company to develop career. Its good platform to gather the skills.

Firstsource Solutions Response

4mo

Thank you for sharing your feedback! We’re happy to hear that you find the organization supportive and see strong opportunities for career development. It’s encouraging to know that you consider it one of the best companies to build a career and enhance your skills. To provide a nurturing environment where employees can learn, grow, and reach their full potential.

Viewing 7 - 9 of 66 Reviews

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Firstsource Solutions Analyst reviews

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A company that rewards performance and encourages employee involvement

Its very good opportunity to work here

It's very good opportunity to work here.

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