Is Firstsource Solutions a good company to work for as a Assistant Manager?

Assistant Manager professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 63 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Assistant Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Assistant Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Assistant Manager employees well?

Assistant Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 63 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Assistant Manager salaries and benefits at Firstsource Solutions .

How happy are Assistant Manager professionals working at Firstsource Solutions?

86% of Assistant Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Assistant Manager professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Assistant Manager reviews

Compare reviews

4.6

86% would recommend to a friend

(63 total reviews)

Ritesh Idnani

97% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Senior management

4.2

Career opportunities

4.1

Work/Life balance

3.7

Compensation and benefits

Assistant Manager employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

63 reviews

3.0

Aug 22, 2025

No job security in current UK economic climate

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Plenty of development opportunities throughout my time in Firstsource, they also ensure you keep refreshed with lots of learning opportunities throughout the year. Employee benefits however did depend on which account you worked on. This however has dried up as the client base shrank.

Cons

As an outsourcing company. job security has always been at the back (and sometimes front) of your mind. If a client pulls out of the UK they will have to obviously shrink the workforce - from frontline to backoffice staff, regardless of performance, tenure etc. The success of the company lies in the hands of it's clients, and all too many times they've seen better value moving offshore in the post COVID years.

Firstsource Solutions Response

7mo

Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you appreciated the learning opportunities and career development available during your time with us; supporting growth and continuous development is something we take pride in. We also understand your observations regarding job security. Our roles are closely linked to client requirements, and changes in the client base can sometimes lead to adjustments across teams. We recognise this can be unsettling, and we continually look for ways to communicate transparently and support colleagues through such changes wherever possible.

5.0

Aug 12, 2025

Review

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

A company that cares about its employees provides them with appropriate growth and benefits. Company culture Community Fairness.

Cons

Rigorous work schedules, especially in full-time employment, can make it difficult to balance work and personal life, potentially leading to stress.

Firstsource Solutions Response

9mo

We truly appreciate you taking the time to share your feedback. FirstSource is a company that genuinely cares for its employees, offering fair policies, a positive culture, and ample opportunities for growth and benefits. The strong sense of community and fairness fosters an environment where people feel valued and supported. While the rigorous schedules in certain roles can present challenges in balancing work and personal life, we recognize the importance of employee well-being.

5.0

Jul 25, 2025

Supportive Leadership and a great place to work and grow

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

1.. Supportive and approachable management 2. Good learning opportunities, especially for freshers 3. Timely salary payments and decent payroll handling 4. Opportunities for internal movement and growth 5. Friendly and cooperative team environment 6. Decent work-life balance in some processes 7. Exposure to client interactions and real-world scenarios 8. Training sessions and onboarding support are well structured 9. Flexible shift options (process dependent) 10. Employee engagement activities and recognition programs

Cons

Long Notice periods which causes dissatifaction

Firstsource Solutions Response

10mo

Thank you for sharing your detailed feedback! It’s great to know you appreciate the supportive management, structured training, timely payroll, and the internal growth opportunities. Your positive experience with employee engagement and recognition programs is encouraging and reflects our continued focus on creating a strong work culture. These are aligned with company policy to ensure smooth transitions.

Viewing 7 - 9 of 63 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Assistant Manager reviews

Firstsource Solutions

Firstsource Solutions Assistant Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No job security in current UK economic climate

Review

Supportive Leadership and a great place to work and grow

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions