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Firstsource Solutions

Engaged Employer

Firstsource Solutions Assistant Manager reviews

4.6

86% would recommend to a friend

(63 total reviews)
avatar

Ritesh Idnani

97% approve of CEO

86% positive business outlook

Assistant Manager employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

63 reviews
3.0
Apr 28, 2025

Ok company to work

Recommend
CEO approval
Business Outlook

Pros

Nothing as of now to comment

Cons

They pay only 50% of variable pay

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Firstsource Solutions Response
1y
Thank you for your feedback. We understand your concern regarding the variable pay structure. The payout of variable components is typically linked to specific performance metrics and business outcomes, and is communicated transparently during onboarding and appraisal cycles. However, if there has been any confusion or lack of clarity, we’d be happy to look into it or facilitate a discussion with the appropriate team to ensure you have full visibility into how it's calculated.
5.0
Apr 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Two decades ago, I embarked on a journey with Firstsource, not knowing that this would turn into such a fulfilling and enriching experience. Over the years, I have witnessed the company evolve, innovate, and grow, and I have been fortunate to grow alongside it. From my early days here, I have seen firsthand the company’s commitment to excellence, customer satisfaction, and employee well-being. The leadership, colleagues, and work culture have played a crucial role in shaping my professional journey, making each challenge an opportunity to learn and excel. Firstsource has provided me with countless opportunities to enhance my skills, take on new responsibilities, and contribute meaningfully. The ever-evolving industry has kept me on my toes, pushing me to adapt, innovate, and stay ahead of the curve. What makes this journey truly special is the people I’ve worked with—mentors who have guided me, colleagues who have become friends, and teams that have felt like family. The sense of collaboration and shared success has made every milestone even more rewarding. As I look back on the past 20 years, I feel immense gratitude for everything I have learned and experienced at Firstsource. I look forward to continuing this journey, embracing new challenges, and contributing to the company’s success in the years to come.

Cons

I don't have anything negative

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Firstsource Solutions Response
1y
Thank you for your heartfelt feedback and for being an integral part of Firstsource for the past two decades! Your incredible journey is a testament to the culture we strive to build—one that fosters growth, encourages innovation, and values every individual. We're truly honored to have been a part of your professional and personal evolution, and we're grateful for your continued dedication and contributions.
5.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Career Growth – Opportunities for internal promotions and skill development. Training Programs – Provides training in customer service, technical support, and industry-specific knowledge. Flexible Work Options – Some roles offer remote or hybrid work models. Diverse Work Environment – Multinational presence ensures exposure to global clients and teams. Employee Benefits – Offers healthcare, performance incentives, and other perks depending on location. Stable Employer – Established company with long-term client partnerships.

Cons

Lower Salaries – Pay may be lower compared to competitors or in-house roles in similar industries. Limited Career Progression – While promotions are possible, growth can be slow in certain departments. Strict Metrics & Targets – Performance is closely monitored, and employees may experience pressure to meet KPIs. Work-Life Balance – Shift-based work, including night shifts, can affect work-life balance,

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Firstsource Solutions Response
1y
Thank you for your thoughtful feedback! We’re glad to hear that you’ve found opportunities for career growth and skill development at Firstsource. We are committed to fostering a diverse work environment and providing flexible options for our employees. We continually review our rewards, recognition programs, and career growth opportunities to ensure we stay competitive and provide meaningful development paths.
Viewing 13 - 15 of 63 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.