Is Firstsource Solutions a good company to work for as a Assistant Manager?

Assistant Manager professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 63 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Assistant Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Assistant Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Assistant Manager employees well?

Assistant Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 63 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Assistant Manager salaries and benefits at Firstsource Solutions .

How happy are Assistant Manager professionals working at Firstsource Solutions?

86% of Assistant Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Assistant Manager professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Assistant Manager reviews

4.6

86% would recommend to a friend

(63 total reviews)

Ritesh Idnani

97% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Senior management

4.2

Career opportunities

4.1

Work/Life balance

3.7

Compensation and benefits

Assistant Manager employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

63 reviews

5.0

Feb 10, 2025

Great place to grow

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Employee oriented, very good work environment, great place to grow, everyday is a learning experience

Cons

Nothing really however if your someone looking for growth and learning then this is really the place for you

Firstsource Solutions Response

Thank you for your feedback, we take pride in fostering an employee-oriented work environment where growth, learning, and development are key priorities. We strive to create a workplace that not only supports professional advancement but also ensures a positive and collaborative atmosphere for all employees. Every day presents a new opportunity to learn, improve, and take on challenges that contribute to personal and career growth

3.0

Jan 5, 2025

Its a good company to start with.

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Work-life balance. Good Leadership and Management team

Cons

Fewer perks and moderate salaries.

Firstsource Solutions Response

Thank you for your feedback, We're glad to hear that you value the work-life balance, as well as the leadership and management team. We believe in creating an environment that supports our employees’ well-being and fosters strong leadership to guide growth and success. While our compensation is aligned with industry standards, we continuously review and assess our benefits and reward structures to ensure that they meet the needs of our employees and keep them motivated.

5.0

Nov 10, 2024

Review

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Good team and supportive management.

Cons

Cab facilities could be improved

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you value the good teamwork and find the management supportive—it’s something we strive to foster every day. We also acknowledge your feedback regarding cab facilities and are continuously exploring ways to improve them to better meet the needs of our employees.

Viewing 16 - 18 of 63 Reviews

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Great place to grow

Its a good company to start with.

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