Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 65 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 65 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Associate salaries and benefits at Firstsource Solutions .

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Associate reviews

Compare reviews

4.1

92% would recommend to a friend

(65 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

3.7

Diversity & inclusion

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

3.0

Jul 1, 2025

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

If you are fresher or going to college it is good company

Cons

No growth opportunity and hike system is very bad

Firstsource Solutions Response

10mo

Thank you for sharing your honest feedback. We’re glad to know that you find the company suitable for freshers and students .There are Internal Job Postings (IJP) and career progression frameworks in place to support employee growth. We encourage you to discuss your career aspirations and growth concerns with your manager or HR

5.0

May 8, 2025

A Place Where Growth and Innovation Thrive

Associate

Recommend

CEO approval

Business Outlook

Pros

I've had a fantastic experience working at Firstsource Limited. The leadership team is approachable and genuinely invested in employees' personal and professional development. The work environment promotes collaboration, innovation, and mutual respect. There are ample opportunities to grow within the organization, and achievements are regularly recognized and rewarded. Work-life balance is well-maintained, and the company actively supports employee well-being. Overall, I'm proud to be part of such a forward-thinking and inclusive company.

Cons

A culture of appreciation can significantly boost morale and employee satisfaction.

Firstsource Solutions Response

Thank you for your positive feedback! It’s great to hear that you value the approachable leadership, collaborative environment, and the company’s commitment to employee growth and well-being.

4.0

May 8, 2025

My first Journey

Associate

Recommend

CEO approval

Business Outlook

Pros

My growth management team provided a valuable opportunity that significantly advanced my personal and professional development.

Cons

Improvements are needed in the workspace bay to enhance efficiency and comfort.

Firstsource Solutions Response

Thank you for sharing your feedback! It’s wonderful to hear that the growth management team has positively contributed to your personal and professional development. We also appreciate your candid note about the workspace bay and understand the importance of a comfortable and efficient environment. We encourage you to connect with HR to discuss specific improvements,

Viewing 13 - 15 of 65 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Associate reviews

Firstsource Solutions

Firstsource Solutions Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

A Place Where Growth and Innovation Thrive

My first Journey

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions