Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 65 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 65 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries and benefits at Firstsource Solutions .

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 144 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and learning" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions Associate reviews

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4.1

92% would recommend to a friend

(65 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

3.7

Diversity & inclusion

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

65 reviews

5.0

Jul 16, 2025

Outstanding Service and Professionalism from (First Source)

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive and inclusive work environment and Opportunities for growth and advancement. Recognition and appreciation for hard work

Cons

If I had to mention something, it would be nitpicking

Firstsource Solutions Response

10mo

Thank you for your thoughtful feedback! We’re glad to hear you value the supportive and inclusive environment, the opportunities for growth, and the recognition for hard work. Regular conversations help maintain alignment, offer timely feedback, and show continued support for employees' development.

4.0

Jul 15, 2025

Good start for freshers

Associate

Recommend

CEO approval

Business Outlook

Pros

1)Good entry level opportunity for freshers 2)Friendly team and supportive supervisor 3)We can gain experience easily as a associate and also this gives opportunity to move from associate to trainer or quality analyst we have so many advantages

Cons

1)Night shift 2)hike 3)Shuttle 4)No work from home

Firstsource Solutions Response

10mo

Thank you for sharing your experience and detailed feedback! It’s great to see that you value the opportunities for freshers, supportive team culture, and career growth pathways from associate to trainer or quality analyst. These are strong points that make the company a good platform to start and build a career. Night shifts, hikes, shuttle, and lack of work-from-home options— are tied to business requirements.

5.0

Jul 12, 2025

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Good company to get experience in entry level

Cons

Good company to get experience in entry level because it hires freshere

Firstsource Solutions Response

11mo

Thank you for your feedback! We’re pleased to hear that you value Firstsource as a strong platform for gaining experience, especially for freshers. Creating opportunities for early career professionals is an important focus for us.

Viewing 10 - 12 of 65 Reviews

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Firstsource Solutions Associate reviews

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Outstanding Service and Professionalism from (First Source)

Good start for freshers

Good

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