Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 65 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 65 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Associate salaries and benefits at Firstsource Solutions .

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(65 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

3.7

Diversity & inclusion

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

4.0

Oct 14, 2024

..

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive environment with growth opportunities.

Cons

Occasional communication gaps between teams.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are proud to offer a supportive environment that prioritizes growth opportunities for all our employees. We believe that fostering a culture of collaboration and encouragement is essential for both individual and organizational success. Effective communication is crucial for collaboration and achieving our collective goals, and we understand that when it falters, it can impact productivity and morale.

3.0

Jun 8, 2024

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Over all good ,good team members

Cons

No job security,full job pressure

Firstsource Solutions Response

Thank you for your feedback. We appreciate hearing that you find the team members supportive and the overall experience positive. We understand that job security and managing job pressure are crucial concerns. We are committed to addressing these issues and improving job security and support systems.

5.0

May 2, 2024

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Very good to work with this project with a lot more experience than you would have expected from this team in terms the development and the team has built on the success and growth that is being built in this community as a result and we will be working on it in a way we will not only improve our game and the team we have been in touch to make sure that this is a successful success and that this is not the only project we have to be working with you and the project is going on in our community as we have a very strong community we will be very happy

Cons

I don’t know if you know this but I have a friend who is a nurse and she is a nurse at the hospital and she is the one that is in the hospital and she is in the hospital and she is very sick and she is not going to end her life because she is sick and she is not getting the vaccine she is not going to get e in the end

Viewing 19 - 21 of 65 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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