Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 65 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 65 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries and benefits at Firstsource Solutions .

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(65 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

3.7

Diversity & inclusion

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

65 reviews

5.0

Feb 14, 2024

Nice

Associate

Recommend

CEO approval

Business Outlook

Pros

Good company , good people

Cons

nothing to say negative, everything is fine

Firstsource Solutions Response

Thank you for sharing your experience at FirstSource. We are thrilled to hear that you found our company and people to be good and that you are having a positive experience with us.

5.0

Dec 17, 2023

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Very good company for freshers

Cons

We can many things as fresher in this company

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're happy to be recognized as a very good company for freshers. At our organization, we prioritize providing valuable learning experiences, mentorship opportunities, and a supportive environment for new talent.

1.0

Oct 28, 2023

Favourism

Associate

Recommend

CEO approval

Business Outlook

Pros

Mostly good company trainers are awesome and hr also

Cons

Total favourism and partial ity should be reduced on the floor and even during training

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. It's essential for us to hear about the aspects that contribute to a positive work environment. Our HR team is actively working to ensure a fair and inclusive workplace for all employees and dedicated to not only hiring but also supporting employees on the floor. Thank you for sharing your thoughts as we strive for continuous enhancement."

Viewing 22 - 24 of 65 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative (2 Days Off)

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

Customer Care/Collections Representative

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