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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Call Center Representative reviews

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      2.1

      37% would recommend to a friend

      (12 total reviews)
      avatar

      Ritesh Idnani

      Not enough data to show CEO approval

      37% positive business outlook

      Ratings by category

      3.7

      Culture & values

      3.3

      Diversity & inclusion

      3.0

      Career opportunities

      2.9

      Work/Life balance

      2.6

      Senior management

      2.4

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      12 reviews
      3.0
      Feb 3, 2026

      Salary review

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      High chances to earn bonus

      Cons

      low base salary and random work hour

      avatar
      Firstsource Solutions Response
      4mo
      Thank you for sharing your feedback. We appreciate your acknowledgment of the bonus opportunities available at First source. We continuously review our compensation structure and scheduling practices to ensure they are competitive, transparent, and aligned with both business and employee needs.
      1.0
      Jan 11, 2026

      Just a number

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the voucher scheme

      Cons

      Do not look at human element when it comes to numbers , if your not performing your out Call centre is empty now works going

      avatar
      Firstsource Solutions Response
      3mo
      Thank you for sharing your feedback, and for your time with us in Derby. We’re glad you found value in the voucher scheme. We’re sorry to hear your time with us didn’t match expectations. Performance measures are used to make sure we’re meeting client expectations and have sufficient people, but they shouldn’t come at the expense of treating people with respect, or understanding the individual. Your comments will be shared with the local team.
      2.0
      Aug 7, 2025

      Company Needs to work on

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job is remote. My first manager was decent. Does not take much to move up.

      Cons

      Micromanaging. My yearly raise was 15 cents. If you went over break a few seconds, you were expected to stay over your clock out time does exact seconds.

      Viewing 1 - 3 of 12 Reviews
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