employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Chat Support Representative reviews

3.5

71% would recommend to a friend

(5 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Reviews by job title

5 reviews
4.0
Jan 7, 2024

Salary

Recommend
CEO approval
Business Outlook

Pros

Good incentives schemes Nice environment Lovely management Growth Money

Cons

Bad worst support No resolution No help Everything is granted

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. Thank you for acknowledging these strengths. We are committed to continuing to build on these positives to ensure a rewarding and fulfilling experience for everyone in our team. We conduct regular check-ins with new employees to address any challenges they may be facing and ensure they are adapting well to their roles. We have also created a centralized repository of resources, including FAQs and how-to guides, to provide new hires with easy access to the information they need.
3.0
Jan 26, 2016

Verizon Chat agent

Recommend
CEO approval
Business Outlook

Pros

Working for a chat center is a great thing for people that are a little on the shy side, and working for Verizon is great. As with any call center your get hired quickly. The training is very good too.

Cons

It is impossible to take two chats with complicated billing issues at the same time, and give great customer service. You just never get used to it, and while it is fun and exciting for some, for me I couldn't stop focusing on the fact that I was keeping people for an hour when they had a question that should have only taken 15 minutes.

Viewing 4 - 5 of 5 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.