Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 121 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

Firstsource Solutions Customer Service Associate reviews

Compare reviews

4.6

97% would recommend to a friend

(121 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

3.0

Feb 28, 2020

Good Work environment but lesser pay scale

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work environment Cooperation of the management Codes of conduct Zero tolerance to unethical behaviour

Cons

Low pay scale Less growth opportunities

Firstsource Solutions Response

6y

Thank you for taking time to write a review on glassdoor. We will take your feedback in reviewing the pay scale. As an organisation, we believe in growing people from within the organization. 60 – 70% of our employees at different levels are home grown. We are sorry that you felt otherwise. We will look into this. Since you are a current team member at Firstsource, i would urge you to meet your employee engagement SPOC to discuss these concerns in person. I assure you we can work towards some resolution."

1.0

Nov 13, 2019

Can't get pay correct to save their lives

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Actual work isn't awful I guess

Cons

minimum wage repeat pay issues - ever wage I have received has had either an error or a deduction no accountability at all for pay errors

Firstsource Solutions Response

6y

Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.

1.0

Oct 19, 2019

Customer associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

No reasons No reason no reason

Cons

There are no reasons in pros but I have tons of reasons in cons Not at all a good environment I had a bad experience in Firstsource . Since the rating is from 1 to 5 I had no chance to give zero . Strict environment with no proper breaks . I hated my life being here . Please for haven sake dont join this organisation . You wont be having time to go restroom , dinner,lunch things will be so fast because we are not supposed to take breaks more than one hour . You are answerable if u exceed even 1.01 minutes of break. Life is more important than job . We work to live but not live to work . Just know the difference . I used to run and eat my dinner to make sure that not even a minute should be exceeded aftr one hour .In case if it exceeds we ll b subjected to meeting to manager . Life is to enjoy ...cherish the moment ...have your food in peace ...sleepwell .....sometimes happiness comes with money ..yes ofcourse but should we ruin ourself in FS without food and rest only fr d sake of money . Think twice before goin to this organisation

Firstsource Solutions Response

6y

Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail.

Viewing 94 - 96 of 121 Reviews

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