Item: Firstsource Solutions
Rating: 5
Author: Former employee - Customer Service Associate

Question 1

Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Accepted Answer

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 121 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Service Associate employees well?

Accepted Answer

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 12.7% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Firstsource Solutions.

Question 3

How happy are Customer Service Associate professionals working at Firstsource Solutions?

Accepted Answer

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (324), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (143), Customer Service Associate (123), Senior Associate (94), Senior CSA (69), Senior Analyst (68), Associate (67), Analyst (66), Assistant Manager (63), Customer Service (59), Process Leader (56), Claims Examiner (54), Customer Service Representative (CSR) (54)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Firstsource has been very active in creating job opportunities for the unemployed youth.

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions