Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 121 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

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4.6

97% would recommend to a friend

(121 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

121 reviews

2.0

Mar 12, 2019

LOW WAGES, High School atmosphere.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexibility in attendance, they allow a lot of points before termination. Easy to get a job here. Monday through Friday work. Ability to work at home...if you are one of their faves.

Cons

VERY LOW WAGES! You can make as much at Costco or somewhere. Takes a very long time to get any raises, then they are very minor. High school like atmosphere.

Firstsource Solutions Response

Thanks for writing in. We take your feedback and will share with the relevant team. Please share your contact details if you feel there is anything you would want to share in detail and we will connect with you.

5.0

Jul 23, 2018

Customer Services

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The people are nice that you work with. Feels like a big family. Great pay. Can sometimes work 6 hours a day.

Cons

Some weeks you have to work 10.5 hours a day. Don't get paid extra for working till 11pm. Don't get much time to talk with people

3.0

Jan 4, 2018

it is very culture to work

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

very good helping nature we can leran somany things

Cons

salary is only 10000 and career growth is less

Viewing 100 - 102 of 121 Reviews

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Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service Associate reviews

Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

LOW WAGES, High School atmosphere.

Customer Services

it is very culture to work

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