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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Aug 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Good place to work and managers are helpful

Cons

There is always discrepancy in the pay and also no career growth

avatar
Firstsource Solutions Response
7mo
Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues and found managers helpful. We understand your comments regarding pay and career progression and continue to review our processes and development opportunities to support colleagues and help them grow within Firstsource.
3.0
Jul 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Good for freshers as per package and management is not so good

Cons

Experience is not so bad but an average

avatar
Firstsource Solutions Response
9mo
Thank you for your honest feedback. We’re pleased to know you find our package for freshers competitive and beneficial. We are committed to strengthening leadership practices, fostering better communication, and ensuring a more supportive and responsive work environment so that every employee can have a positive and growth-oriented experience with us.
1.0
Jul 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote working Potential for bonuses

Cons

Toxic environment even when working from home You will never be paid correctly. The bonus scheme changes almost weekly and is unattainable most of the time

Viewing 28 - 30 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.