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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
2.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

It's a good place to make a good money... the take home salary is too low but low yearly hikes

Cons

It's a bad place for carrier growth unless if you are person who is good at bucket to management..

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Firstsource Solutions Response
7mo
Thank you for your feedback. We’re glad to hear that you value the earning opportunities at the organization. We encourage open discussions with HR to address any concerns and support employee development.
4.0
Sep 8, 2025

Chill

Recommend
CEO approval
Business Outlook

Pros

Pretty chill company. I feel some job security with room to expand skills and excel within company

Cons

First time handling a “point system”. Definitely not a big fan. Also start off pay is pretty low

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Firstsource Solutions Response
7mo
Thank you for your feedback. We’re glad to hear that you value job security and opportunities to develop skills within the company. We will continue exploring ways to support employees and provide a fair and motivating experience
3.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Good incentives Good infrastructure Okish work-life balance

Cons

Bad process management Work pressure with targets

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Firstsource Solutions Response
9mo
We are glad to know that employees value the good incentives, strong infrastructure, and the balance we strive to provide between work and personal life. We do have structured processes in place to ensure smooth operations, though we understand that experiences may differ across teams. As for work pressure and targets, these are aligned with business requirements and client expectations, but we are committed to supporting employees in managing them effectively. We will continue focusing on creating a motivating work environment while balancing performance goals with employee well-being.
Viewing 25 - 27 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.