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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Lovely staff, they have decent hours

Cons

It’s an outsourcing company, contracts get pulled all the time and cause people to be made redundant however when you find a new job because of the redundancy they then take the redundancy pay off the table and refuse to pay it

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Firstsource Solutions Response
6mo
Thank you for sharing your feedback. We’re glad to hear that you find the staff lovely and the working hours reasonable.As an outsourcing company, client requirements can sometimes lead to changes in contracts, which may result in redundancies. We understand that situations involving redundancy pay can be frustrating, and we encourage employees facing such issues to reach out to HR for clarification and support
3.0
Sep 15, 2025

N/A

Recommend
CEO approval
Business Outlook

Pros

Location is nearby from my place

Cons

Pay is very less as per market

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Firstsource Solutions Response
7mo
Thank you for your feedback. We’re glad to hear that the location is convenient. We will continue reviewing practices to ensure a fair and competitive experience for employees.
Viewing 22 - 24 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.