Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 38.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

316 reviews

1.0

Dec 2, 2025

Customer service associate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentives are good Shift is fine

Cons

Alot of deductions No leaves No life in general

Firstsource Solutions Response

4mo

Thank you for sharing your feedback. We’re glad to know you appreciate the incentives and are satisfied with the shift arrangements it’s great to hear that those aspects have been working well for you. Deductions, leave policies are guided by company and business requirements, we understand the importance of maintaining employee well-being and satisfaction.

1.0

Nov 17, 2025

Third class company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, only cons of this organisation

Cons

I have never seen a company' pathetic, useless and cheap like firstsource. Worked for around 3-4 BPOs but firstsource is the worst. Even the companies like WNS which might not be known much but they treat their employees like humans unlike firstsource who think that by employing us they are doing some charity or we don't deserve to th treated like employees but dogs. Have so many issues specially the transport is very cheap, firstsource has hired thrid and low budget vendors for transport and the employees has to suffer this. They will kick me out of the company if I leave such a comment and if they will notice it. They should just sell something on streets instead of having such a pathetic organisation which is not even organised

Firstsource Solutions Response

4mo

Thank you for sharing your feedback. We’re truly sorry to hear that your experience has been disappointing and that you’ve faced challenges, particularly regarding transport and overall support. This isn’t the kind of experience we want anyone to have at Firstsource. We take such concerns seriously and would strongly encourage you to raise them directly with your HR

2.0

Nov 14, 2025

Worst place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There were no notable good things about the company.

Cons

Full biased managers. Gross mishandling clients SLA.

Firstsource Solutions Response

4mo

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, especially concerning management practices and client-related processes. Fairness, integrity, and compliance with SLAs are core to how we operate, and your concerns are taken seriously. We encourage you to share specific details with your HR

Viewing 19 - 21 of 316 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service Representative reviews

Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service associate

Third class company

Worst place to work

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions