Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

316 reviews

3.0

Apr 23, 2025

Low pay for the demand of work expected

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It’s a good place to work because it is remote

Cons

Staff are overwhelmed cos the workload is crazy, the pay is low and the staff turnover is high making the other staff have loads of workload

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We’re pleased to hear you valued the opportunity to work remotely with us. We take concerns about workload and wellbeing very seriously. In addition to regular reviews of resourcing, we offer free and confidential counselling support through our health benefits provider, as well as access to trained Mental Health First Aiders who are available to talk, both in person and remotely via video call. We remain committed to supporting our colleagues and creating a positive and sustainable working environment. Thank you again for your contribution during your time with us, and we wish you every success for the future.

4.0

Mar 30, 2025

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a very flexible place to work.

Cons

It isn’t a very permanent job, you can loose your job anytime

Firstsource Solutions Response

Thank you for sharing your feedback. We're pleased to hear you found the flexibility at Firstsource to be a positive part of your time with us. We understand your concerns about job security. We aim to provide as much stability as possible for our colleagues while adapting to the needs of our clients and the wider business. We appreciate your contributions during your time with us and wish you every success in your future career.

3.0

Mar 28, 2025

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Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours for part time employees

Cons

Long hours. Very little consideration for employee concerns

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We're glad you valued the flexibility offered at Firstsource, particularly for part-time colleagues. We are sorry to hear about your concerns regarding working hours and the level of support you experienced. Listening to our colleagues and addressing their feedback is important to us, and we continue to work on improving communication and support across all levels of the business. We appreciate your contributions during your time with us and wish you all the best for the future.

Viewing 34 - 36 of 316 Reviews

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