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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
4.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

There are no pros in this organization until entire middle management gets change.

Cons

Higher management does a lot for employees. But, middle management's politics make the life hell, of the agents

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Firstsource Solutions Response
1y
Thank you for your feedback! We appreciate your recognition of the efforts made by higher management toward employee well-being. At Firstsource, we are committed to fostering transparency, fairness, and professional growth at all levels. We continuously work towards enhancing leadership effectiveness and ensuring a supportive work environment for all employees.
5.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

The best work life balance, Unified diversity, work being appreciated well, letting employees be vocal about everything, Good career advancement programmes.

Cons

Nothing to be highlighted as such.

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Firstsource Solutions Response
1y
Thank you for your feedback! We're thrilled that you appreciate the work-life balance, diversity, recognition culture, and career advancement opportunities at Firstsource. We remain committed to fostering an inclusive and growth-oriented environment for all our employees.
3.0
Mar 26, 2025

N/a

Recommend
CEO approval
Business Outlook

Pros

Quiet good and stable place

Cons

Not really to talk about

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Firstsource Solutions Response
1y
Thank you for taking the time to leave a review. We’re pleased to hear you found Firstsource to be a good and stable place to work. We appreciate your feedback and your contribution to the team, and we wish you all the best in your future endeavours.
Viewing 37 - 39 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.