Firstsource Solutions Customer Service Representative reviews

Thank you for your feedback. We take mental health seriously, and we're surprised to learn that you felt there was a lack of support. We want to ensure that our colleagues know about our trained mental health first aiders at each site, who are always available for in-person or virtual conversations for those working from home. Additionally, we offer free counselling services through our healthcare benefits to provide further support for those who need it. We will continue to improve our communication around these resources and work to create a supportive environment for all our team members.

Thank you for your feedback! We're glad to hear that you appreciate the fixed timings and competitive compensation. Regarding the strict timing policies, these are in place to meet business requirements and ensure smooth operations. We also understand the need for flexibility and strive to create a balanced work environment. Our schedules are designed to maintain structure, but we’re always open to exploring ways to enhance the employee experience.