Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 144 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and learning" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

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2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

316 reviews

4.0

Jul 3, 2024

Decent place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The operations team is good

Cons

Salary is below par compared to other companies

Firstsource Solutions Response

We appreciate your feedback and are pleased to hear about the positive aspects of working with us. We are delighted to know that you find the operations team to be good. We value the hard work and dedication of our teams and are committed to supporting them in their roles. We regularly review our salary structure to ensure it aligns with industry standards and reflects the value of our employees’ contributions.

4.0

Jul 1, 2024

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training. Good management and support

Cons

Cab allotments are pretty bad. Smoking zone is far.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you found the training to be good and that management and support were effective. We strive to provide comprehensive training programs and supportive leadership to ensure our employees have the resources they need to succeed. Smoking areas at a distance to minimize the impact of smoke on non-smoking employees and to comply with health and safety regulations. While this arrangement can be inconvenient, it's typically intended to ensure that all employees work in a comfortable and smoke-free environment."

3.0

Jun 28, 2024

Management sucks

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

had regular pay rises by about 30p per hour every few months

Cons

Some of the managers had no clue what they were doing. Some were just too old - couldnt understand how to operate microsoft teams and would resort to email for 'instant messaging'

Viewing 76 - 78 of 316 Reviews

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Firstsource Solutions Customer Service Representative reviews

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Decent place to work

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Management sucks

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