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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Aug 2, 2024
Recommend
CEO approval
Business Outlook

Pros

it’s a job, room to progress

Cons

delay and issues with pay

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Firstsource Solutions Response
1y
Thank you for your feedback. We’re pleased to hear that you see room for progress in your role. We are committed to providing opportunities for growth and development within the company. We apologize for any delays and issues with pay that you experienced. Timely and accurate compensation is a priority for us, and we are actively working to address and improve our processes to prevent such issues in the future.
2.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

None that i can think of!

Cons

All of it… managers sucked

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Firstsource Solutions Response
1y
Thank you for taking the time to share your experience. We're sorry to hear that you didn't have a positive experience during your time with us. While it's unfortunate that you felt there were no pros to your experience and that the managers did not meet your expectations, we appreciate your feedback. We will take it into consideration as we continue to strive for improvement. We wish you all the best in your future endeavours and thank you for your time with Firstsource.
4.0
Jul 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunity to rise through the ranks Bi weekly pay Good team presence and culture Lots of support outside of workplace

Cons

Very repetitive Management can be poor

avatar
Firstsource Solutions Response
1y
Thank you for sharing your thoughts on working at Firstsource. We're glad to hear that you appreciate the opportunities for advancement, bi-weekly pay, positive team culture, and support outside of the workplace. We understand that the nature of our work can sometimes be repetitive, but we strive to provide a variety of employee engagement activities and opportunities to help break up the workday. We value your feedback about management and will continue to evaluate and improve our practices to ensure strong leadership and support for all employees.
Viewing 73 - 75 of 316 Reviews

Glassdoor has 4,287 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.