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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
1.0
Sep 17, 2024

Messy

Recommend
CEO approval
Business Outlook

Pros

The biggest benefit was that you could work work from home 100%

Cons

very high turnover and a totally toxic culture/environment.

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Firstsource Solutions Response
1y
Thank you for your feedback. We’re glad you appreciate the flexibility of remote work; and take your concerns around the company’s turnover and workplace culture seriously. We’re committed to improving our environment and appreciate suggestions like yours when developing a more positive experience for all employees.
4.0
Sep 4, 2024

Good company

Recommend
CEO approval
Business Outlook

Pros

Good company and infrastructure also good.

Cons

Timings are very much flexible includes night shift

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Firstsource Solutions Response
1y
Thank you for your positive feedback. We're glad to hear you appreciate our company, infrastructure, and flexible scheduling options, including night shifts. We've worked hard to create a supportive work environment with quality infrastructure, so it's rewarding to know that these efforts are valued. Our goal is to provide the tools and environment our team needs to perform at their best. Regarding our flexible timings and night shift options, we understand the importance of work-life balance and aim to accommodate various scheduling needs. It's great to hear that this flexibility is beneficial to you.
2.0
Aug 11, 2024
Recommend
CEO approval
Business Outlook

Pros

No at all for fresher

Cons

Not at all for beginners

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Firstsource Solutions Response
1y
Thank you for your feedback. We understand your concerns about the opportunities available for freshers and beginners. We are committed to creating an inclusive environment where individuals at all stages of their careers can find growth and development opportunities. We are committed to open communication and want to ensure that we address your concerns effectively. If you have specific issues please feel free to share them with us directly.
Viewing 70 - 72 of 316 Reviews

Glassdoor has 4,287 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.