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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
May 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Very considerate and flexible,good management

Cons

Strict with adherence to work times

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find our management considerate and flexible. While we strive to be accommodating, adherence to work times is a policy we uphold to ensure operational efficiency and consistency.
2.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Good people Decent office space

Cons

Too much micro managing Too much pressure on call colleagues Not enough support

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that you had a positive experience with the people and found the office space decent. We value a supportive and well-equipped work environment and are committed to maintaining these aspects for our employees. We are committed to improving our management practices and ensuring that our employees receive the support they need. We will review these concerns to make necessary adjustments and enhance the overall work environment.
Viewing 85 - 87 of 316 Reviews

Glassdoor has 4,289 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.