Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 318 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 318 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(318 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

318 reviews

1.0

Sep 24, 2023

less salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

shift timings and nice office location

Cons

no cab and no good salary and incentives

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're glad to hear that you appreciate the convenient shift timings and our attractive office location. We understand that these factors contribute to a positive work experience. We will evaluate the feasibility of providing transportation to enhance convenience and support their commuting needs. We understand that salary and incentives play a crucial role in job satisfaction. We are actively reviewing our compensation structure to ensure it aligns with industry standards and provides competitive earnings. We are committed to fair pay practices, and we will strive to ensure that your salary reflects the value of your work and skills.

1.0

Sep 14, 2023

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Monday - Friday that’s about it and the comfort of your home

Cons

Pay is only $14 hr the computer systems is crappy the training staff in the beginning is so boring you will be sleep and guarantee you won’t have learn anything no payroll number to speak to anyone about issues

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We understand the importance of engaging and effective training. We aim to provide our employees with efficient and reliable tools to perform their tasks. We are constantly reviewing our compensation packages to ensure they are competitive and reflect the value our employees bring to the company. We understand the challenges of living on a lower wage and will explore ways to improve our hourly pay rates. Open and effective communication is a priority for us.

1.0

Sep 10, 2023

Meatgrinder

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people are fun and really good to engage with.

Cons

It's a meatgrinder, I was hired with 15 other people. In 2 months there were only 3 of us left and they had hired an addition 4 groups of 15. Revolving door because the job is not fun or engaging. It's just been called a d***head by boomers and your not allowed to swear back for some odd reason.

Firstsource Solutions Response

Thank you for your feedback. We're glad you found your colleagues fun to work with. However, we're sorry to hear that you had a negative experience overall. High turnover and a stressful work environment are issues that we take seriously, and we're actively working to address them. We understand that customer interactions can be challenging at times, and we're dedicated to providing the necessary support and resources for our employees to navigate these situations.

Viewing 115 - 117 of 318 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative - Collections (2 Days Off)

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Terrible

Meatgrinder

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