employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(317 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 317 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

317 reviews
3.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible shifts

Cons

Rigid break schedules and shift adherence is strict

avatar
Firstsource Solutions Response
2y
Thank you for taking the time to review us. We’re glad you enjoyed the flexibility or our shift patterns and working from home. We do have targets and KPIs to meet, however, we would encourage any colleagues who are having difficulties to speak to their team leader.
5.0
Aug 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Great company employee centric good salary

Cons

Good growth opportunity Salary on time

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We're proud to be an employee-centric organization that prioritizes your growth, well-being, and financial security. We believe that your hard work and dedication deserve to be rewarded. That's why we offer highly competitive salaries that reflect your skills and contributions. We believe in nurturing talent from within and offering ample opportunities for advancement.
5.0
Aug 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Good to learn and work

Cons

Nothing to mention as of now

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. Employee satisfaction is a key metric for us. We believe that when our employees are happy and fulfilled in their roles, they contribute their best to our collective success.
Viewing 118 - 120 of 317 Reviews

Glassdoor has 4,303 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.