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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Aug 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Sky process is like minting money but the culture is average. You get a chance to earn a lot when you to sales.

Cons

Least bothered about employees wellness. Even during covid employees were forced to come to office and because of this my life was almost in stake and spent 16 days in ICU

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We deeply regret any incidents that have affected our employees' health and safety. Our top priority is the health and well-being of our team members, our goal is to create a workplace where every employee feels valued, safe, and supported because you are the driving force behind our success. We understand that a positive workplace culture is essential. We will focus on improving our company culture to foster a more supportive and caring atmosphere for all employees. We value our employees as our greatest asset and will invest in their well-being, including providing better quality headsets and enhancing our infrastructure to support their work effectively.
1.0
Aug 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing good to say

Cons

All managers there are pets for managers that are higher manager. There is no internal growth or opportunity.

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Firstsource Solutions Response
2y
Thank you for your review. We are disappointed that your time with us is not the experience we strive to provide. If you have any specific feedback, please reach out. We seek to allow every colleague the chance to progress. Our programs like JetSet and AIM are open to everyone to make sure that all colleagues have the chance to advance in their career with us.
5.0
Aug 1, 2023
Recommend
CEO approval
Business Outlook

Pros

As a fresher you will learn alot.

Cons

Increment can be little tricky

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We are committed to providing a supportive environment that encourages continuous learning and career advancement. We believe in recognizing and rewarding hard work and dedication, fostering a mutually beneficial relationship. We have a fair and transparent evaluation process in place. Increment decisions are made based on individual performance, skills enhancement, and the overall financial health of the company.
Viewing 121 - 123 of 316 Reviews

Glassdoor has 4,300 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.