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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Jul 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Not much at all other than health plan so free eye tests ( expected when staring at a screen for 8 hours a day) .

Cons

Management and Ops are useless just a bunch of sheeps for their clients

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Firstsource Solutions Response
2y
Thank you for your feedback. We regret that your experience with us so far hasn't matched the positive atmosphere we work towards. We are always looking for ways to improve our colleague experience, however we apologies if some of these have not been feasible for various reasons, and have not come to fruition. If you have any specific feedback or suggestions, please get in touch.
1.0
Jul 19, 2023
Recommend
CEO approval
Business Outlook

Pros

With HMO and dental benefits

Cons

The company and account I'm in is not yet well-established. The management is inefficient, incompetent, unorganized, and not well-trained. Uncompetitive salary-offer and incentives. Salary disputes every cut-off.

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Firstsource Solutions Response
2y
Thank you so much for sharing your experience with us. We understand the importance of providing comprehensive benefits like HMO and dental coverage. By taking care of our employees' health and well-being, we are committed to establish a well-organized and efficient company structure. This includes investing in competent management and fostering clear communication channels to ensure everyone is aligned with the company's goals. We will strive to create a diverse and inclusive workplace where everyone feels welcome and respected. Recognizing the value of my employees, I will strive to offer competitive salaries and incentives. Fair compensation is crucial for attracting and retaining talented individuals. Ensuring accurate and timely payroll is a priority. We encourage you to discuss this with your Manager and HR Manager. We will be happy to support you.
5.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Good managers good team Great work ethic

Cons

Nothing I can think off

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Firstsource Solutions Response
2y
Thank you for taking the time to share your feedback. We appreciate your kind words regarding the management and your team. We always strive to maintain a positive and supportive environment, and it's heartening to know that our efforts have been recognized.
Viewing 124 - 126 of 316 Reviews

Glassdoor has 4,300 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.