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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
1.0
Jul 11, 2023

Toxic

Recommend
CEO approval
Business Outlook

Pros

Easy money to move forward

Cons

Very strenuous and toxic work environment

avatar
Firstsource Solutions Response
2y
Thank you so much for sharing your experience with us. We are committed to ensuring that our company operates in full compliance with all applicable laws and regulations, including the protection of employees' basic rights. We understand the importance of upholding human rights and fostering a workplace culture that respects and values each employee. We encourage any employees who have experienced or witnessed inappropriate or inhumane conditions to come forward and report their concerns to the appropriate channels within the company, such as the HR department. Creating a positive work environment is a priority for us, and we are actively working on improving our practices, policies, and employee support systems. We are committed to providing training and resources to promote a respectful and inclusive workplace where all employees can thrive.
4.0
Jul 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Good work environment, very helpful and supportive.

Cons

No flexibility on timing and difficult to work from home.

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Firstsource Solutions Response
2y
Thank you for your review. We’re very happy to hear you enjoy your role and the Belfast site and that you find it a supportive place to work. We do offer some roles working from home, however, due to the nature of the work we do, it does depend on the client, and the process you are working on.
2.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Training wasn't bad. Staff were helpful (mostly).

Cons

Emotional trauma. Quite stessful, bad breaks.

avatar
Firstsource Solutions Response
2y
Thank you for taking the time to leave a response. We’re pleased to hear you enjoyed our training programmed. We are sorry to hear you struggled with the emotional aspect of the role. We do know the role can be intense, so we make sure we have trained mental health first aiders at each site who we encourage any colleague to speak to if they are finding anything difficult, as well as offering free, confidential counselling through HealthShield. We encourage any colleagues to make sure they access these services if they are ever required.
Viewing 127 - 129 of 316 Reviews

Glassdoor has 4,300 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.