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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
5.0
Jun 16, 2023
Recommend
CEO approval
Business Outlook

Pros

not a bad place to work at

Cons

you may work weekends after the month

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Firstsource Solutions Response
2y
Thank you for taking the time to leave a review. We’re encouraged to hear that you found Firstsource a good place to work, and hope that we met your expectations for your role. We would ask any employee who is struggling with their shift patterns to speak to their team leader or HR to see if we can adjust your shift to work with your commitments.
5.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

good place to work, my team leader makes me feel valued

Cons

I guess we would all like better pay

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Firstsource Solutions Response
2y
Thank you for leaving a review, we are really pleased to hear you are enjoying your work here with us and that you have such a good relationship with your colleagues and leaders. Please don’t hesitate to reach out to your team leaders or HR if you would like to find out more about our schemes for career progression, such as Jet Set and RISE.
1.0
Jun 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Made a lot of friends there

Cons

Just an awful place to work, to get anywhere it’s who you know or who you sleep with. When I was there 2 of the ops leaders were sleeping with team leaders who were also brother and sister

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Firstsource Solutions Response
3y
Thank you for leaving a review, we’re pleased to hear you made friends among our wonderful colleagues. We apologies that you felt unable to progress in your role, we have many schemes in place to enable colleagues to continually learn and further their careers with us. If you feel there are any conflicts of interest within relationships or an impact on teams, please provide as much detail as you can to HR, who will investigate.
Viewing 130 - 132 of 316 Reviews

Glassdoor has 4,300 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.