Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 141 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good people work from home" ((in 97 reviews)); "Good work culture and learning" ((in 95 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "There has been so much pressure put on all agents on site to deliver that it makes employees unhappy in the job." ((in 16 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

316 reviews

3.0

May 27, 2023

Fine Until They Make You Redundant to Save Money

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Home Working, Friendly Team Members, Great Campaigns

Cons

Payroll is inconsistent, Low Employee Transparency, Hit & Miss Manager Involvment

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. It's always encouraging to receive positive feedback about our company culture and the initiatives we have implemented, we are delighted to hear that you appreciate our great campaigns, home working options, and the friendly nature of our team members. We apologize for any inconvenience caused by the payroll inconsistencies. It is essential for us to ensure that all employees receive accurate and timely compensation for their hard work, we are implementing measures to improve the transparency of our payroll processes. We encourage open communication, and we want to assure you that we are here to support you. Please write to your HR Manager about your specific concerns. We will be happy to reach out to support you.

4.0

May 24, 2023

Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work for experience and move on to other company

Cons

As all process are outsourced , you get paid less

Firstsource Solutions Response

Thank you so much for taking the time to review us. We understand that outsourcing can impact the work experience ,While there may be valid reasons for outsourcing certain processes, we also recognize the importance of providing meaningful and engaging work for our employees. We acknowledge the concern regarding pay, however we are committed to regularly reviewing and benchmarking our packages to ensure they remain competitive within the industry.

1.0

May 20, 2023

Awful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay Range of incentives

Cons

Long hours Lack of managment support Rude workforce and customers Not inclusive of needs

Firstsource Solutions Response

Thank you for your positive comments regarding our competitive pay and incentives. We apologies for the challenges you experienced with long hours and if you felt there was a lack of management support. We take these concerns seriously and are committed to improving in these areas. We are also sorry if you experienced any rudeness from colleagues or customers and assure you that we promptly address any unprofessional behaviour. Inclusivity and meeting employee needs are important; we work hard to create a supportive environment.

Viewing 133 - 135 of 316 Reviews

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Firstsource Solutions Customer Service Representative reviews

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Fine Until They Make You Redundant to Save Money

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Awful

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