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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
1.0
Nov 5, 2022
Recommend
CEO approval
Business Outlook

Pros

People are nice to work with

Cons

This company is not a professional company to work for and also they lie alot about the wages you are meant to be on and on the plus side they do not give out contracts to people you have to fight with them even though you open your mouth and speak the truth you get penalised they take you to office and threaten you of disciplinary action. Also you will not get paid when you take toilet break plus there is no canteen Think before you apply you will suffer.

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Firstsource Solutions Response
3y
Thank you for your review. We do offer a highly competitive pay rate and are sorry to hear that you experienced issues with your pay. Colleagues who disagree with the number of hours should raise to their manager, who can raise an adjustment if there was an error Any errors are then corrected immediately, however they may not be processed for payment until the next available run. We apologise if you experienced any issues in this regard during your time with us. Breaks are unpaid on most of our contracts so if you go over your daily entitlement, you would not normally be paid for the excess.
1.0
Nov 4, 2022

Horrible job

Recommend
CEO approval
Business Outlook

Pros

Nothing it’s horrible do not recommend

Cons

Terrible job No employee recognition They treat you like crap and don’t care will overwork and underpay you Will constantly move you to different teams with new managers every couple of months out of 1 year I’ve already had 3 managers They don’t ask they just assume you’ll do They only care about the client Overseas company for the states

1.0
Nov 1, 2022

Terrible

Recommend
CEO approval
Business Outlook

Pros

None at all, just terrible

Cons

Everything about the place. Terrible

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Firstsource Solutions Response
3y
Thank you for writing in. We’re sorry to hear you didn’t enjoy your time working with us. Your experience is not at all what we strive to achieve. We have a strong people culture and work hard to provide an environment where everyone feels valued and part of the Firstsource family. We hope you took the opportunity to raise your concerns with your HR team or Business leaders. We wish you all the best in your future career.
Viewing 163 - 165 of 316 Reviews

Glassdoor has 4,298 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.