Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

316 reviews

4.0

Dec 3, 2022

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility, Benefits, work life balance, shorter hours or closed on Holidays

Cons

Low Wages Not much career advancement

Firstsource Solutions Response

Thank you for taking the time to leave a review, and we’re happy to hear you enjoy our schedule flexibility and generous benefits. Our salaries are very competitive for the sector and are reviewed annually. We offer several pay models. Should you wish to progress within Firstsource, we offer multiple development pathways, including JetSet, AIM, and RISE. We offer funded degrees with Ulster and Derby Universities, which you are welcome to apply for.

5.0

Nov 21, 2022

Good place for temporary job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good place to work in kochi

Cons

Less time for break and rest

Firstsource Solutions Response

Thank you for your review. Glad to know that you recommend us as an employer and found our company a great place to work. We take pride in having the majority of our tenured employees who started as freshers enjoying a long and fulfilling career with us. Our employees' work and break timings are aligned to suit the team’s or client’s requirements – we plan and communicate these to employees well in advance. We hope you had a chance to discuss your concerns with your HR SPOC or your Business leader during your stint with us. We wish you well in your future endeavours.

5.0

Nov 8, 2022

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good people Good growth Good food Good ambience

Cons

Less pay which is the only con

Viewing 160 - 162 of 316 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions Customer Service Representative reviews

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It was ok

Good place for temporary job

Good Company

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