Question 1

Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions.

Question 3

How happy are Customer Service Representative professionals working at Firstsource Solutions?

Accepted Answer

40% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.8 rating for culture and values and 2.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (324), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (143), Customer Service Associate (123), Senior Associate (94), Senior CSA (72), Senior Analyst (69), Associate (67), Analyst (66), Assistant Manager (63), Customer Service (59), Process Leader (56), Customer Service Representative (CSR) (55), Claims Examiner (54)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 119 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "Good work culture and learning" ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Internal promoted employee salary is less and promotion periods are more" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad  managers and sme and TL" ((in 78 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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