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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Mar 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Able to work from home

Cons

You will have to work from office for a few weeks before being able to go home, but this was back in 2020 so it may have changed.

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Firstsource Solutions Response
4y
Thank you for your review. We are glad to know that you enjoyed the work-from-home option provided. We care deeply for our employees and always try to provide flexibility at work to make them feel comfortable. We wish you the best with your future endeavours.
5.0
Mar 14, 2022

Firstsource

Recommend
CEO approval
Business Outlook

Pros

Good People to work with and good benefits with certain campaigns

Cons

Pay is not the best but it’s ok

2.0
Mar 14, 2022
Recommend
CEO approval
Business Outlook

Pros

I got a nice manager

Cons

Low wage for the work load,

avatar
Firstsource Solutions Response
4y
Thank you for your review. We’re sorry to hear that you view your role with us a temporary measure. We strive to provide an employee experience that leads to a long and fulfilling career. Our compensation and benefits package includes a wide range of elements on top of your basic salary including our Healthshield plan with cashback on prescriptions, eye care, dental, and more; access to our GP Anytime service; our Employee Assistance Programme with access to company-paid counselling sessions; a Perks and Discounts portal with saving on a vast array of items and services; a company pension scheme; and the opportunity to participate in incentive / engagement initiatives. We hope you’ll reconsider your views and build a long and happy career with us.
Viewing 181 - 183 of 316 Reviews

Glassdoor has 4,295 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.