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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
5.0
Apr 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Nice Place to work and friendly Environment

Cons

In my experience I have not faced Any inconveniences

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Firstsource Solutions Response
3y
Thanks for sharing your positive experience and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Wishing you a fulfilling career with Firstsource.
2.0
Apr 15, 2022

Very unorganized

Recommend
CEO approval
Business Outlook

Pros

Remote work and not much micromanaging

Cons

Bad training, Communication is worse and the pay for the work is not enough.

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Firstsource Solutions Response
4y
Thanks for your review. We're sorry to hear you felt the training and communication you received wasn’t sufficient to set you up for the job – I do hope you raised this with your Team Leader so they could offer you additional support. In addition to your basic salary we offer a number of perks, benefits and incentive schemes – We're sorry if you weren’t aware of these whilst you were with us. Good luck in your future career.
2.0
Mar 29, 2022
Recommend
CEO approval
Business Outlook

Pros

decent relationships can be built here call centre type of work so time can fly lots of overtime available

Cons

can easily get bored as the job is monotonous

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Firstsource Solutions Response
4y
Thanks for your review. It’s good to know you’re enjoying your time with us, and the work makes your day pass quickly. We hope you make the most of the overtime available and reap the rewards that it brings! All the best for a long and happy career with us.
Viewing 178 - 180 of 316 Reviews

Glassdoor has 4,296 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.