Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

316 reviews

5.0

Dec 7, 2021

Taking calls

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay good training always help when you need

Cons

Not really any cons to say

Firstsource Solutions Response

Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your time with us. Our people centric culture provides an environment where you can learn, develop and progress your career whilst connecting and engaging with your colleagues. It’s great to hear you had a positive experience and had all the support that you needed. We wish you all the very best in your future career.

4.0

Dec 3, 2021

First source

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I worked for firstsource solutions to be honest I wish I had given it a chance. And actually tried to stay but it’s too late now

Cons

It wasn’t that bad in hindsight I just wasn’t in a good place at the time

1.0

Nov 26, 2021

An ok place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The workload is not hard. A Monday through Friday shift is nice. That’s it.

Cons

Underpaid. Other companies are offering a minimum of $15 meanwhile we’re being paid $13 hourly with an “incentive” to make $14 if you come to work everyday and on time. If you don’t you lose out on the incentive. Management is horrible. Too many personal relationships beyond work. Trainers are rude and do not care. You have zero support here. If you ask a question in chat you will be referred to contact the “help desk” that is always busy. Resource articles used for calls are unclear and out of date. We were supposed to get 2 weeks of OJT where you get guidance and assistance the whole step of the way, but instead we basically we shoved right to production.

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We take feedback very seriously and are committed to reviewing and addressing the concerns that are brought to our attention. At Firstsource we always strive to provide a positive employee experience through policies, our leadership teams, benefits, and more. We wish you luck on your future endeavors.

Viewing 196 - 198 of 316 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions reviews FAQs

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

Ratings by category

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Reviews by job title

Taking calls

First source

An ok place to work

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