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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
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Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Nov 8, 2021
Recommend
CEO approval
Business Outlook

Pros

- full salary whilst be trained - easy work - decent shift pattern

Cons

- managers haven't got a clue - the work gets boring very quickly - sitting answering calls all day - breaks are timed

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Firstsource Solutions Response
4y
Thank you for your review. We are pleased to hear that you were satisfied with our pay and benefits package – and hope you made good use of the perks and discounts whilst you were with us. We are sorry to hear that the role didn’t quite live up to your expectations and that our management style wasn’t right for you. We strive to provide clarity about the role, the call centre environment, shift structure etc. as part of our recruitment and selection process, and our managers work hard to provide the support, guidance, and coaching required by everyone in their team. We are sorry this wasn’t the case for you and will look for ways to improve this in the future We wish you well in your future endeavours.
Viewing 199 - 201 of 316 Reviews

Glassdoor has 4,295 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.