employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

121 reviews
3.0
May 29, 2020

Nice

Recommend
CEO approval
Business Outlook

Pros

Its a very good company

Cons

Can't think of any actually

avatar
Firstsource Solutions Response
6y
Thank you for taking the time to share feedback! It is encouraging to know that you recommend us as an employer.
3.0
May 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Great account and they have an okay reward system.

Cons

Poor management Less career growth

avatar
Firstsource Solutions Response
6y
Thanks for writing in. It is encouraging to know that you recommend us as an employer. We are happy to hear that you enjoyed working with us. People Centricity being one of our core values, we strongly believe our employees are our greatest assets. We take great pride having 70% of our leaders who are home grown and we do have a very detailed process of outlining career progression for our employees. Our leadership team empowers, motivates and supports every single employee in our company. We will continue to give our best in shaping our employees’ career paths.
5.0
Apr 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Lot of options to make incentives plus additional sac off benefits.. You just need to play with your words to mint money in this place

Cons

Rotational shifts.... Very less break times

avatar
Firstsource Solutions Response
6y
Thanks for taking time to write your review on Glassdoor. Happy to know that you recommend us as an employer. We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work. We encourage you to connect with your Employee Engagement SPOC to discuss concerns around shift and break timings. Wishing you a fulfilling career with Firstsource!
Viewing 91 - 93 of 121 Reviews

Glassdoor has 4,295 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.