Firstsource Solutions Operations Team Leader reviews

4.7

99% would recommend to a friend

(12 total reviews)

Ritesh Idnani

90% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (12 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12 reviews

5.0

Jul 8, 2025

Review

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

I am sharing this review for the first source, where people are getting good opportunity on growth purpose, Hike on Salary, New IMP getting release Every month for Different process i like the most thing for First source they give 1st chance to the Internal Advior

Cons

All things are going good

Firstsource Solutions Response

11mo

Thank you for your positive feedback! We’re happy to know that you value the growth opportunities, salary hikes, and our Internal Mobility Program (IMP). It’s great to hear that you appreciate the focus on internal talent and career progression.

3.0

Jun 28, 2025

Operations Team Leader

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

Sustainable Growth Operations Balanced Performance Management Well-Rounded Operational Success Thriving Operations with Lifestyle Harmony Strategic Growth, Mindful Living Operational Excellence with a Human Touch Purpose-Driven Progress, Balanced Living

Cons

Lacks employee-focused initiatives Limited employee support infrastructure Minimal emphasis on workforce well-being Insufficient workplace amenities

Firstsource Solutions Response

1y

Thank you for your thoughtful and constructive feedback! We’re glad to hear your appreciation for our operational success and strategic growth efforts. Striking a balance between performance and people is something we value deeply, and your recognition of this balance is encouraging. Please feel free to have an open conversation with your HR to share more insights

5.0

Jun 25, 2025

Operations Team Leader for DTH

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

Good insentives on upsales and process and update keep changing and floor been updated using KMT tool and assesment

Cons

Stringent process and QC Check, No doubt its ZTP on Mis Sell, But the base salary was very less

Firstsource Solutions Response

1y

Thank you for your detailed feedback! We’re glad to know you find value in the incentive structure, regular process updates, and the use of tools like KMT and assessments to keep the floor engaged and informed. Continuous learning and adaptation are key to staying ahead, and it’s great to see you acknowledge that. We’re committed to continuous improvement and ensuring an even better experience for all employees moving forward.

Viewing 7 - 9 of 12 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)