Firstsource Solutions Operations Team Leader reviews

Many thanks for your review. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. Providing clarity on deliverables, processes, stakeholders, and overall role within the organization is a priority for us. We have certainly noted your feedback.

Thanks for writing in. It’s encouraging to know you recommend us as an employer. We're happy to know that you are enjoying the work environment and satisfied with our policies. We ensure our policies are well-tuned with the overall employee experience for Firstsourcers to perform efficiently. The Firstsource work culture respects, rewards, and supports our employees and we are working every day on getting better. We are committed to giving Firstsourcers excellent compensation and benefits and have a team that continually reviews them to be at par with market standards. Regarding transportation, we provide cab facilities during the window prescribed as per the statutory requirement. We encourage you to discuss this with your HR team if you need any further information. Happy to know about your interest in having automation as part of the processes. We understand that the needs of today’s workforce have changed as they experience the rapid evolution of technology. Our Digitally Empowered Contact Centre is a step towards the same. As we are continually trying to improve the processes and internal systems, your inputs are extremely valuable to us. Wishing you a fulfilling career with Firstsource.