Is Firstsource Solutions a good company to work for as a Process Lead?

Process Lead professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Lead Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Lead interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Lead employees well?

Process Lead professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Process Lead salaries and benefits at Firstsource Solutions .

How happy are Process Lead professionals working at Firstsource Solutions?

90% of Process Lead employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Lead professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Process Lead reviews

4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Lead employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Lead professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Lead professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

71 reviews

2.0

Jan 14, 2026

Average

Process lead

Recommend

CEO approval

Business Outlook

Pros

I don't see any pros

Cons

Toxic Management of senior employees

Firstsource Solutions Response

4mo

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and your concerns regarding management. At Firstsource, we are committed to fostering a respectful, transparent, and supportive work culture.

4.0

Jan 2, 2026

Proud on achieving the 'Maverick Winner' Award! Here's to more milestones ahead!

Process leader

Recommend

CEO approval

Business Outlook

Pros

I have supportive managers who help to ensure that colleagues have proper support when faced with challenges

Cons

Non that I have faced so far

Firstsource Solutions Response

5mo

Thank you for your thoughtful feedback! We’re happy to hear that you feel supported by your managers and have a positive experience when navigating challenges. At Firstsource, we believe that strong leadership and teamwork are key to creating an empowering environment where everyone can thrive.

5.0

Dec 11, 2025

Best team Leader for

Process leader

Recommend

CEO approval

Business Outlook

Pros

Supportive, Empathetic, collaborative, adhering to strict guidelines and following the organizational values.

Cons

Some times take times to understand things, less attentive some times, can makes mistakes when multitasking.

Viewing 7 - 9 of 71 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions Process Lead reviews

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Ratings by demographic groups

Reviews by job title

Average

Proud on achieving the 'Maverick Winner' Award! Here's to more milestones ahead!

Best team Leader for

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