Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

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4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

71 reviews

5.0

Jul 8, 2025

Great place to grow your career

Process leader

Recommend

CEO approval

Business Outlook

Pros

• Supportive and approachable leadership team • Plenty of learning and development opportunities • Collaborative work culture with helpful colleagues • Good work-life balance in most departments • Recognition and rewards for good performance

Cons

• Career progression may be slow in some teams • Salary increments could be more competitive

Firstsource Solutions Response

11mo

Thank you for your thoughtful feedback! We’re glad to hear you’re experiencing a supportive leadership team, collaborative culture, and ample learning opportunities at Firstsource. Your recognition of the positive work-life balance and performance rewards is truly appreciated. We’d like to highlight that the Internal Job Posting (IJP) program is actively in place to support internal growth across roles and functions. Additionally, compensation reviews are structured as per company standards, ensuring fairness and alignment with performance.

4.0

Jul 8, 2025

Overall - Review

Process leader

Recommend

CEO approval

Business Outlook

Pros

I would like to express sincere gratitude for the opportunity and acknowledge the support received from each individual’s. It’s a chance to show enthusiasm for the new role and commitment to future success.

Cons

Nothing as such for now

4.0

Jul 1, 2025

Review

Process leader

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, Growth Opportunity for all and flexibility

Cons

Need to automize the few applications in one for all like Transport, view Salary slips other features

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! We’re happy to know you appreciate the friendly environment, growth opportunities, and flexibility. While salary slips are already available on the portal, we’ll explore ways to enhance accessibility and streamline other services like transport.

Viewing 31 - 33 of 71 Reviews

Jobs at Firstsource Solutions

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