Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

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4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

71 reviews

5.0

Jul 25, 2025

Overall Review

Process leader

Recommend

CEO approval

Business Outlook

Pros

Great place to work and friendly environment

Cons

Work Life Balance must be the priority

Firstsource Solutions Response

10mo

Thank you for sharing your thoughtful feedback. We’re glad to hear you find Firstsource a great place to work with a friendly environment. We understand that blurred lines between work and personal life, especially in remote or extended work situations, can lead to burnout over time. We encourage you to have an open conversation with your manager or HR

5.0

Jul 23, 2025

Review

Process leader

Recommend

CEO approval

Business Outlook

Pros

Great place to work and great place for career growth

Cons

I have none to mention

Firstsource Solutions Response

10mo

Thank you for sharing your feedback! It’s great to hear that you find Firstsource both a great place to work and a strong platform for career growth. Not having any cons to mention is a positive reflection of your overall experience, and we appreciate you taking the time to share it.

5.0

Jul 9, 2025

Handling SF

Process leader

Recommend

CEO approval

Business Outlook

Pros

Working with team to achieve SF SLA's Back office work savings reports on time understanding team requirements

Cons

System issues System slowness Working from home more impact Tracking issue with agents

Firstsource Solutions Response

11mo

Thank you for sharing your detailed feedback! We’re glad to hear about your positive experience collaborating with the team and contributing to the success of back-office operations and SLA achievements. we are actively working on system upgrades to enhance efficiency and reduce downtime. We understand how these issues can impact productivity and addressing them remains a priority. Potential return to 100% office work and salary reviews have been well noted. These factors are periodically evaluated based on business needs, employee well-being, and market benchmarks.

Viewing 28 - 30 of 71 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative (2 Days Off)

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

Customer Care/Collections Representative

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