Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

71 reviews

5.0

Mar 12, 2021

Ocean of Learning business and Good working Environment

Process leader

Recommend

CEO approval

Business Outlook

Pros

I absolutely love my job. It's fast paced, it challenges and pushes me, and I'm given the autonomy to make things happen and the best part is I'm surrounded by like minded individuals that want the same thing, everyone wants the same thing - to service our clients and for the company to do well

Cons

The company is very fast paced with lots of exciting things going on all the time, the downside to this is that you can get caught up very quickly and need to have the self discipline to priortise and find a work life balance. Like all businesses, changes can be equally as fast paced, so knowing when to pivot and change direction and adapting is essential too, it's not necessarily a con, but I know this may not be for everyone.

5.0

Feb 25, 2021

FSL Ratings

Process leader

Recommend

CEO approval

Business Outlook

Pros

People, Work Environment and Salary

Cons

Employee Rewards you can get working in the company.

5.0

Apr 5, 2020

5star

Process leader

Recommend

CEO approval

Business Outlook

Pros

Everything is absolutely perfect and fine

Cons

None of the cons that I can remember of

Firstsource Solutions Response

Thank you for your feedback! Happy to hear that your experience with us has been good so far. We encourage you to discuss with your local HR team so that we can make your experience even better. Wishing you a fulfilling career with Firstsource!

Viewing 67 - 69 of 71 Reviews

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Firstsource Solutions Process Leader reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ocean of Learning business and Good working Environment

FSL Ratings

5star

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