Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Process Leader reviews

4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

71 reviews

5.0

Nov 13, 2025

Great Place to work

Process leader

Recommend

CEO approval

Business Outlook

Pros

Absolutely amazing place to showcase your talent and lots of opportunities for growth

Cons

Nothing that I find as cons

Firstsource Solutions Response

6mo

Thank you for sharing your positive feedback! We’re delighted to hear that you find Firstsource an amazing place to showcase your talent and explore opportunities for growth. We’ve also noted your suggestion regarding the IMP timeline. We appreciate your input and will review this with the relevant team to see how we can make the process more efficient while maintaining fairness and transparency in internal mobility opportunities

5.0

Nov 12, 2025

Experience as the process leader

Process leader

Recommend

CEO approval

Business Outlook

Pros

Learning new things in role, people management, team bounding and getting growth in process

Cons

No Cons as per my experience

Firstsource Solutions Response

6mo

Thank you for sharing your positive feedback! It’s great to hear that your role at Firstsource has provided opportunities for continuous learning, people management, and professional growth. We’re glad you value the collaborative culture and team bonding within the organization. Encouraging engagement and strengthening team connections are important to us

5.0

Nov 11, 2025

Great place to grow and learn in a supportive environment

Process leader

Recommend

CEO approval

Business Outlook

Pros

Supportive management, good work-life balance, friendly team culture, timely salary, and opportunities for internal growth.

Cons

Sometimes workload increases during peak business days, but manageable with team support.

Firstsource Solutions Response

6mo

Thank you for sharing your positive experience! It’s wonderful to hear that you value the supportive management, strong team culture, and balanced work environment at Firstsource. We’re also glad that you appreciate the opportunities for internal growth and timely recognition. We continuously strive to empower our employees through focused learning and growth opportunities. Appreciate you're understanding that teamwork helps manage these situations effectively.

Viewing 10 - 12 of 71 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Process Leader reviews

Firstsource Solutions

Firstsource Solutions Process Leader reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Place to work

Experience as the process leader

Great place to grow and learn in a supportive environment

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions