Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

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4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

71 reviews

5.0

Oct 28, 2025

Firstsource Solutions excels in digital BPM, offering global reach, innovation, and strong client-focused services.

Process leader

Recommend

CEO approval

Business Outlook

Pros

Strong industry alignment: FSL serves high-growth verticals such as healthcare, BFSI and media/tech, which tend to drive demand for outsourced/digital services. Global delivery footprint & diversified clients: It has operations across numerous countries and caters to over 150 global clients which reduces geographic and client-concentration risks. firstsource.com Digital & automation push: The company is shifting from traditional call-centre back-office tasks toward analytics, AI, automation and platform-based services — a positive tre

Cons

Execution risk in transformation: Moving from legacy services to high-value digital/automation services is challenging. Success depends on winning new business, retaining clients and up-skilling employees.

4.0

Sep 30, 2025

Empowering Leadership and a Collaborative Culture

Process leader

Recommend

CEO approval

Business Outlook

Pros

Pros: - Supportive management that values growth - Clear career progression opportunities - Inclusive and respectful work environment - Strong focus on employee development - Excellent team collaboration and morale

Cons

Fast-paced environment may challenge newcomers - Occasional long hours during peak periods - Need for more cross-functional training - Limited remote work flexibility in some roles

Firstsource Solutions Response

7mo

Thank you for your feedback. We’re glad to hear that you recognize the positive aspects of working with us, including opportunities for learning, career growth, supportive management, and a positive work culture. We also appreciate your observations regarding areas for improvement, such as compensation, workload, training programs, team dynamics, communication, and workplace facilities. We encourage open discussions with HR to address specific concerns, and your feedback will be shared with the relevant teams to help us continue enhancing the employee experience.

3.0

Sep 19, 2025

Workplace

Process leader

Recommend

CEO approval

Business Outlook

Pros

Approachable leaders, work life balance

Cons

Challenge to get updates due to restricted access

Firstsource Solutions Response

7mo

Thank you for your feedback. We’re glad to hear that you value approachable leadership and work-life balance. We will continue working to improve information accessibility for employees.

Viewing 16 - 18 of 71 Reviews

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Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions excels in digital BPM, offering global reach, innovation, and strong client-focused services.

Empowering Leadership and a Collaborative Culture

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