Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

71 reviews

5.0

Sep 17, 2025

Managing ISA process

Process leader

Recommend

CEO approval

Business Outlook

Pros

Good for Fresher will gain so much knowledge and giving so much opportunities to grow to next level

Cons

Salary issued for experience people

Firstsource Solutions Response

7mo

Thank you for your feedback. We’re glad to hear that you value the learning opportunities and career growth provided for freshers. We will continue reviewing practices to ensure a fair and motivating experience for all.

5.0

Aug 26, 2025

Overall experience

Process leader

Recommend

CEO approval

Business Outlook

Pros

One of the best company

Cons

Top management (CEO & above) should try and check some ground reality. I personally believe nepotism is something which will always exist in any company and any sector. However, here it has cross the limit and lower management things they are invincible.

4.0

Aug 15, 2025

My personal Experience

Process leader

Recommend

CEO approval

Business Outlook

Pros

I would say I had a fruitful journey within FirstSource. Started off at a junior level and climbed up the ladder in a short span of time which is a great indicator of a friendly, healthy, fair and employee centric work environment with endless growth opportunities. It continues to be a great experience as I continue to enjoy working and learning new things at work every day. Great experience and a great place to work at!

Cons

The only difficult part in my domain was rotational shift and rotational week off which made it very challenging to maintain a healthy work life balance.

Viewing 19 - 21 of 71 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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