Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 270 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 270 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries and benefits at Firstsource Solutions .

How happy are Sr. CSA professionals working at Firstsource Solutions?

89% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 119 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "Good work culture and learning" ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.4

89% would recommend to a friend

(270 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.1

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 270 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

3.0

Aug 2, 2012

Good Place to start your career like I did

Csa

Recommend

CEO approval

Business Outlook

Pros

Good and friendly environment. Managers and DGMS are always open for the suggestions and solve your queries. Weekly games and days on the floor helps you get releived from the work pressure of entire week.

Cons

Sometimes the work pressure is more than expected and fruits for the same are none. You have to work OT without any extra pay. During promotions, capabilities are not reveiewed, either ways the things that matter is the relation of an individual with the manager

4.0

Jul 25, 2012

My review

Csa

Recommend

CEO approval

Business Outlook

Pros

Friendly environment...Its very good infra structured company

Cons

Lack of systems at the time of login

3.0

Jun 17, 2012

Good Place To Work

Csa

Recommend

CEO approval

Business Outlook

Pros

Great Environment Training Team Is Awesome Nice Infrastructure

Cons

Salary Can Be Increased For All Levels

Viewing 268 - 270 of 270 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

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Good Place to start your career like I did

My review

Good Place To Work

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